This policy (together with our User Terms and Conditions) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our practices regarding your personal data and how we will treat it.
WHO WE ARE
This website www.GiveitAPP.org and the mobile app called "GiveitAPP" (together, the "Site") are owned and operated by Jigga Investments Limited, a company registered in England and Wales under number 09542854 with its registered office 6th Floor Charles House, 108-110 Finchley Road, London NW3 5JJ ("GiveitAPP", "we", "our", and "us").
For the purpose of data protection laws, Jigga Investments Limited is registered with the Information Commissioner’s Office (ICO) as a data controller under Registration Number: ZA498876.
INFORMATION WE MAY COLLECT FROM YOU
When you register on the Site we may ask for information such as your name, email address, postal address, contact and Gift Aid details, and then we keep a record of this information. This is necessary so that we can recognise you as a registered user, pass on the correct details with your donation and ensure that you are happy with the service you receive. You can choose to donate anonymously, in which event your information won't be passed on to the charity.
We keep a record of any donation you make using GiveitAPP. This means we and the charity can help to deal more quickly with any queries or problems you may have, and also so we can ensure that any information that we send to you is relevant.
The donations you make via GiveitAPP - ‘donation strings’ - appear in several places (your profile, charity profile, profiles of other users involved in the donation). We retain this information unless you request that it be removed. Please note that some information must be retained in order for us to fulfil our service to charities, for example address details and details of your donations under Gift Aid.
We keep a record of any email correspondence you send us, so we can track any problems or concerns you've raised.
We'll also ask you questions at registration, and from time to time by email, that will give us information that will be used to improve your experience of donating using GiveitAPP. You do not have to answer these questions, but if you do we can communicate with you in a more relevant way.
This Site is not intended for use by children and we do not knowingly collect data relating to children.
USES MADE OF THE INFORMATION
All the information we collect via the Site, or through correspondence with you, is used to operate and improve the service we offer you and to personalise our service. We only use your personal information for the following:
- Passing on your information to our fundraising provider JustGiving and the charity you have donated to, so that they can respond to your donation and open a conversation with you if they choose to.
- Planning and managing GiveitAPP's donor activities, including analysis of donor's giving habits, product and style preferences.
- Technical administration of the Site.
- Providing you with information about the services we offer.
- Letting you know about any news from GiveitAPP.
- Occasionally letting you know about offers from charities which we believe may interest you.
- To verify details of your payment method or credit card account.
During your registration process you are given the opportunity to select some of the ways in which we may use your details. This can be amended at any time by managing your settings in your account or contacting us.
The legal basis for our use and disclosure of your personal information is that it is in our legitimate interests to create and manage your account with us, to facilitate your donations to charities and to communicate with you about your account.
DISCLOSURE OF YOUR INFORMATION
Circumstances where we may share some of your data with others:
- In order to provide our service and facilitate donations we will need to share your information with our fundraising provider JustGiving and the charity to which you have made a donation.
- To HMRC in connection with Gift Aid.
- If we are under a duty to disclose or share your personal data in order to comply with any legal obligation.
Please note that we cannot reflect any changes in your consent preferences that you make directly with JustGiving or a charity. For example, if you opt in to receive emails from JustGiving or a charity when you make a donation, but then you subsequently opt out by telling JustGiving or the charity, we won’t have a record that you opted out of receiving email from JustGiving or that charity.
HOW LONG YOUR PERSONAL INFORMATION WILL BE KEPT
We will hold your personal data (e.g. email, phone number, name, address, details of donations) for the period of six years.
We will hold payment card details for so long as you continue to use this Site. We will delete these details once the payment card expires or if you do not use this Site for 12 months.
In order to improve this Site, we may use small files commonly known as "cookies". A cookie is a small amount of data which often includes a unique identifier that is sent to your computer, smartphone or other electronic device when you use our Site and is stored on your device’s hard drive.
A cookie records on your device information relating to your internet activity (such as whether you have visited our Site before). The cookies we use on this Site won't collect personally identifiable information about you and we won't disclose information stored in cookies that we place on your device to third parties.
The table below provides more information about the cookies we use and why:
|The cookie we use||What it does|
Type: Local Storage
|The purpose of this cookie is to store the name, phone and email locally on the user's browser, to be displayed automatically next time the user uses GiveitAPP.org on the same device.|
We ask for your permission (consent) to place cookies or other similar technologies on your device, except where these are essential for us to provide you with a service that you have requested (e.g. to enable you to make a donation to your selected charity).
If you do not want to accept cookies, you can change your browser settings so that cookies are not accepted. If you do this, please be aware that you may lose some of the functionality of this Site. For further information about cookies and how to disable them please go to the Information Commissioner’s webpage on cookies: https://ico.org.uk/for-the-public/online/cookies/ .
STORAGE OF YOUR PERSONAL DATA
The data that we collect from you will be stored on our secure servers within the UK and the European Economic Area ("EEA").
Where we have given you (or where you have chosen) a password which enables you to access certain parts of this Site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to this Site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Under data protection laws, you have a number of important rights free of charge. In summary, those include rights to:
- access to your personal information
- require us to correct any mistakes in your information which we hold
- require the erasure of personal information concerning you in certain situations
- receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations
- object at any time to processing of personal information concerning you for direct marketing
- object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you
- object in certain other situations to our continued processing of your personal information
- otherwise restrict our processing of your personal information in certain circumstances
If you would like to exercise any of those rights, please contact us as below. When contacting us, please let us have enough information to identify you (e.g. account number, user name, registration details), let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill), and let us know the information to which your request relates.
KEEPING YOUR PERSONAL INFORMATION SECURE
We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.
HOW TO COMPLAIN
We hope that we can resolve any query or concern you raise about our use of your information.
Data protection laws also gives you right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns/ or telephone: 0303 123 1113.
Last Updated: 16 April 2019